Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

Domestic Shipping

We offer standard and express shipping options for domestic orders. Delivery times may vary depending on your location and the shipping method selected at checkout. Please note that delivery timeframes are estimates and may be affected by factors beyond our control.

International Shipping

DinoVerse ships to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times for international orders vary by destination.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our carrier's website.

Shipping Delays

While we strive to meet all estimated delivery times, DinoVerse is not responsible for delays caused by weather conditions, carrier disruptions, customs processing, or other circumstances beyond our control.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at the time of placing your order. DinoVerse is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about your shipment, feel free to reach out to our support team. We are happy to assist you.